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Education resource for the group travel supplier


Wednesday, 18 December 2013 14:08

And here we are!

As 2013 comes to an end, it brings the promise of an exciting future. And as we all plan for our future, we need to ask ourselves, “How can we be more productive overall?” 

At Group Travel Supplier, that is exactly what we plan to do. 

Published in Kasie's Blog
Tuesday, 05 November 2013 07:34

Your Business 365

When I was younger, I was a competitive figure skater. Between skates, blades, and costumes, I was always at Paul Tosone’s skate shop. Paul was a former pairs skater-turned coach who then decided to start his own business. He became a skating blade sharpener, sold boots, repaired equipment—you name it. The man was like a machine. I used to watch him sharpen a pair of skates while wearing his own skates, jump on the ice and teach a lesson, then come back in and fit someone into boots. He ran seven days a week, nearly 365 days a year at this pace. One day, while I was watching him sharpen my skates, Paul looked up at me and said, "Owning your own business is a bitch. Don't start one."

Published in Business Practices
Wednesday, 11 July 2012 09:47

Five Tips for Hiring a Web Developer

If you can afford to have your brand new warehouse built from the ground up, who are you going to hire to build it? The intelligent answer is simple: a reputable building contractor with happy clients and lots of experience, right? Why on earth would you invest your hard-earned dollars to hire anyone less than a pro?

Published in Marketing
Thursday, 03 May 2012 09:22

5 Tips for Customer Retention

How do suppliers acquire new business? Through mailers or exciting offers? By networking with current clients? How important is repeat business to you? No matter your answers, the thread that runs throughout your company's mission statement should put an emphasis on taking care of your customers and providing them with exceptional services. Here are some ways to show current and prospective clients that your business cares:

Published in Business Practices
Thursday, 22 March 2012 11:10

5 Top Online Travel Marketing Tips

The use of the Internet for group travel planning is more popular than ever, and tour operators are often going online to plan separate parts of their group's trip. Here are some tips for growing your business' online marketing campaign:

Published in Marketing
Wednesday, 18 January 2012 09:32

Succeed in Telephone Sales

Sales representatives conduct a large amount of sales over the phone. Make sales calls a success by impressing attentiveness, thoughtfulness and persistence upon your clients.

  • Smile while you talk on the phone. Even though the person on the other end cannot see your face, they will hear your smile which will help them to relax.
  • Be a good listener. Avoid trying to get other work done or multitasking while on the phone. Be attentive in the moment. Also avoid interrupting. Allow your potential client to complete their thought process, and be comfortable with a few seconds of silence.
  • Open ended questions will engage the other person and allow the conversation to flow freely. Talk less than the person you called to make them feel like they are in control of the decision you're asking them to make (buying your product or service).
  • Match your potential client's tone of voice and pace. This is a natural way to make them feel comfortable on the phone. You'll extend positivity in the conversation by only making positive statements. Anything can be worded this way.
  • Voicemail is inevitable, but make your message sound more personal than a high-speed commercial selling your products or services. Plan out what you are going to say ahead of time, and practice it out loud or by recording yourself and listening for ways to improve.

Sales calls are the primary form of selling a product or service. Master the sales call, and you will improve your business.


Published in Sales

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