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Education resource for the group travel supplier

 


Tuesday, 26 November 2013 02:21

Take the time for giving thanks …

We are surrounded by thankful messages this time of the year. Why? Because it’s important. For many of us, the season often morphs into Black Friday, getting the holiday cards in the mail, and juggling the ever-hectic schedule. But how often do you really take a step back and look at what you have to be thankful for? Do you choose happiness when you look around, do take the time to appreciate what you have, or do you just focus on getting done what you have to do? 

Published in Kasie's Blog
Thursday, 17 May 2012 13:20

Juggling the Irons in Your Fire

Spring is a time for growth and new life, and we’re experiencing that here at Serendipity Media! We have new products launching online and in print, we're constantly switching gears with others, while at the same time maintaining and updating things that we've published for years. Needless to say, we have a lot of irons in the fire.
 
I’m sure you know what that feels like—and you know what it feels like to feel almost out of control. It’s at those moments you need to have a plan to make it all work.

Published in Kasie's Blog

Treat others as you want to be treated is the Golden Rule of customer service, right? In a day and age where service is clearly lacking, the Golden Rule is hard to find, let alone define. Wikipedia defines customer service as “a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”
 
Delivering good customer service is meeting the basic expectation of the customer. Delivering great customer service is exceeding the customer’s expectations. It’s the WOW! It’s that experience that people remember, that instills trust, and gets that customer to come back time and time again. Great customer service builds loyal customers and that can make a significant impact on your bottom line.  “A 5 percent improvement in customer retention rates will yield between a 20-100 percent increase in profits across a wide range of industries.” (Reichheld , Fred. The Loyalty Effect).

Published in Sales
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Serendipity Media, LLC • 535 Cascade West Pkwy • Grand Rapids • MI • 49546

Ph: 616.458.8371 • Fax: 616.458.8609 • Web: serendipitymediallc.com