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Education resource for the group travel supplier

 


Wednesday, 18 December 2013 14:08

And here we are!

As 2013 comes to an end, it brings the promise of an exciting future. And as we all plan for our future, we need to ask ourselves, “How can we be more productive overall?” 

At Group Travel Supplier, that is exactly what we plan to do. 

Published in Kasie's Blog
Thursday, 14 November 2013 04:42

One Brilliant Sales Tip

In my last blog post, I shared three sales tips I learned at the Niche Media Conference. I’m still on a high from what I’ve learned and am personally putting those lessons into practice. In addition, I’m breaking down the lessons to share with our team to improve our overall sales effectiveness and, ultimately, be better service providers to our clients. 

Published in Kasie's Blog
Tuesday, 05 November 2013 07:34

Your Business 365

When I was younger, I was a competitive figure skater. Between skates, blades, and costumes, I was always at Paul Tosone’s skate shop. Paul was a former pairs skater-turned coach who then decided to start his own business. He became a skating blade sharpener, sold boots, repaired equipment—you name it. The man was like a machine. I used to watch him sharpen a pair of skates while wearing his own skates, jump on the ice and teach a lesson, then come back in and fit someone into boots. He ran seven days a week, nearly 365 days a year at this pace. One day, while I was watching him sharpen my skates, Paul looked up at me and said, "Owning your own business is a bitch. Don't start one."

Published in Business Practices

Recently, I was invited to be a guest speaker for a webinar series about how to start a business in the travel industry. The moderator began our conversation by saying, “Anbritt, let’s not have you talk about the scary-scary, ok?” He was referring to some of the problems I’ve been through during my thirteen and a half years as a business owner. 

Published in Business Practices
Wednesday, 15 August 2012 21:08

Gaining and Keeping Trust

If you own or operate a business of any kind, chances are you are working with clients on some level. It is very important that you develop long lasting relationships of trust and honesty with these people, so that you can retain their business, and their loyalty.

There are a number of reasons why this is so key in business. It applies to more than just clients though-it also applies to the people you are working with, and for.

If your employees see you telling the truth, even when it is not easy or comfortable to do so, then you will build an incredible bond of trust with them. With that bond of trust will come more cooperation and motivation, which is exactly what the head of any company wants.

The lesson is clear. If you want your customers to remain loyal, you must earn and keep their trust.

If you want a stronger team at work, you have to build a foundation of trust. This will quickly become your competitive advantage when it comes to business.

To begin with, you must assume the best when it comes to the people you are working with. When something goes wrong, or when the other person disappoints you, start by assuming the best.

Honor the other person you are dealing with, and keep your temper in check. Rather than focus on who is us you can throw the book at, try to figure out what can be done to fix the problem.

Keep that crucial focus set on the future, and maintain the relationship that you need to. If you lose your temper and start the blame game, you may end up very embarrassed by your behavior once the situation calms down.

After all, sometimes the situations we try to blame on others end up being rooted in our own mistakes. When your customers are right, make sure that you stick up for them every chance you get.

This is one key way to build trust-let them know that they are important enough to stand up for, even when it is not necessarily popular. Next, do you best not to gossip.

There is something very alluring, and maybe even a little satisfying, about sharing a negative tidbit. It may make you feel a bit superior, but you have to fight the urge to add to the passing of information begin people's backs.

There are a few simple reasons for this. Negative gossip almost always gets back to the person you are discussing.

That is just the nature of juicy, negative, sensationalized news. Just to make matters worse, the version that gets back to the person you discussed is usually worse than the version you shared.

If you are having problems with the reputation of your company due to false statements on the internet, you may want to hire an SEO company to do some reputation management for you. They can successful help you to regain the trust of your existing clients, as well as help you to find potential ones.

Next, you need to learn to keep all of your business promises and claims. Nothing destroys trust faster than failing to keep your promises.

You tell a colleague that you will get back to him, and he sees it as a promise. It is completely up to you to follow through.

Do not get discouraged, if building that foundation with the people you work with takes time-it always does. Successful relationships are not established in one day-they are created subtly over time.

Just as it takes more than one block to build a fortress, it takes more than one action to build trust. It takes a lot of blocks to get the results you want.

If you work to develop this key quality, you can become a better leader and manager, you can retain your employees, and you can keep your customers who want to buy from you over and over again for life.

You will soon be able to achieve more than you ever thought possible, and gain that competitive advantage over those in a similar field as you. Talk to an SEO company today about what you can do to control your own reputation, and get the respect and quality customers that you deserve.

Source: Ronald Pedactor is a veteran in the field of online marketing and has authored hundreds of articles relating to online marketing and search engine optimization.
Published in Business Practices
Thursday, 09 August 2012 09:17

Motivating Your Employees—Sound Science

Abraham Maslow devised a Hierarchy of Needs through which he tried to communicate the human's basic concerns and desires. He focused on some of the most intellectual people of his day to base his research. The Maslow Hierarchy of Needs incorporates five different levels: Physiological, Safety, Love and Belonging, Esteem, and Self Actualization. All of the lower levels must be reached before a human can experience the higher levels.

Published in Business Practices

Where do you start when you need to increase your company's competitiveness and profit? Should you focus on your employees first, or should you start by focusing on your customers first? In reality, you need to do both, however it is almost always best to start by focusing on your employees first. Highly satisfied and engaged employees are essential for achieving high levels of customer satisfaction, retention, and long-term loyalty. Start by listening to your employees and taking action based on their ongoing feedback.

Published in Business Practices
Thursday, 10 May 2012 08:00

Attract Great Employees

If you want to attract great employees, evaluate the employees you already have. Even if you’re a one-person band, do the evaluation to determine what the strengths and weaknesses of your business are because you’ll want to add a candidate who brings talents that you don’t currently have.

Published in Business Practices

Advances in technology are directly effecting the pace of modern-day business transactions, and companies that can't make choices at the drop of a hat are falling behind.

Published in Business Practices
Thursday, 29 March 2012 14:16

7 Habits of Business Success

A successful business includes the perfect combination of profit flow (up, not down), respect from other industry leaders, satisfied customers, and at the end of the day, a balanced life. But how does one get there? Forming positive habits in your everyday life will lead to fulfilled business goals. Follow these suggestions to get your company where you would like it to be:

Published in Business Practices
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