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Wednesday, 20 June 2012 11:50

Make Marketing a Conversation

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Social marketing earns, not buys, attention so have an opinion, be true to what you say, be of value, be open, and above all be human. "Ask not what your customers can do for you; ask what you can do for your customers"–Stan Rapp

As "markets become conversations," customer relationships and advertising models are changing for good. Passive consumption becomes active interaction. Monologue becomes dialogue. Control becomes collaboration. Customers are empowered, well informed, and connected. Companies are becoming more transparent whether they like it or not.

It's an environment in which the balance of effective communication shifts from being less about interruption to more about participation, less about delivering a message to more about being part of a conversation, and less about what you say to people and more about what people are saying about you.

It's an environment which operates to social principles like creating not subtracting value, serving a larger purpose than your own, being useful, and facilitating. It's an environment in which the more human elements matter–elements like having a point of view, being true to yourself and what you say, being open, honest, and transparent. Ford use social media to (in the words of Scott Monty) "humanize the Ford brand and put consumers in touch with Ford employees," and regularly reach out to bloggers for feedback and to encourage the spread of positive word of mouth.

Zappos believes that their "culture is their brand" and uses social media to create touch points throughout every area of their business and ensure customer service isn't just a department, it’s the entire company. Authenticity is the currency what encourages trust, involvement, and engagement. Authenticity is what turns an audience into a following.

Source: Jon Leuty is a successful Internet marketer dedicated to using his knowledge skill and expertise to help other Internet marketers achieve massive success online.

Read 1337 times Last modified on Wednesday, 20 June 2012 13:42
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