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Education resource for the group travel supplier


Wednesday, 11 July 2012 09:36

Rapid Response is Key

The CEO of a major bank told me, “When you have a customer crisis, there is rarely an easy solution—the solution actually lies in how rapidly, energetically, and sincerely you respond to their complaint. The quality of your response is the solution.”

Published in Business Practices
Thursday, 28 June 2012 13:38

‘How Can I Help You?’

A prospective customer says, “Tell me about your firm. What’s different or special about you?”

Published in Sales

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