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Education resource for the group travel supplier


Customer Service - Marilyn Suttle & Lori Jo Vest

CALMING GLADYS: How to Turn Tough Customers Into Vocal Advocates

MarilynLoriGlady2Marilyn Suttle and Lori Jo Vest are the authors of the bestselling customer service book, Who's Your Gladys? Marilyn is a business owner, international speaker, and trainer for organizations wanting to attract and retain happy customers. Lori Jo Vest has been involved in relationship-based sales and customer service for over 20 years, most recently as a conversation manager at Organic Inc. She has developed extensive sales and customer service expertise through her work in business-to-business sales positions.

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